NEW MOON HOOPS

Looking after your jewellery

Below is a guide on how to make your Fco jewellery stay golden for longer. Following these steps will prevent scratching, tarnishing and dulling of your favourite pieces. 

1. Storing your jewellery in the protective box or pouch provided will protect the metal from dulling over time.
   
2. Remember to remove your jewellery before showering, swimming or exercising. Water can tarnish the gold plating.
   
3. Apply lotions and potions before you put on your jewellery. Chemicals can discolour the metal.
   

Please see our full care advice page for more details.

Shipping Information

All Formation jewellery is hand crafted. We recommend allowing a week for your order to ship.

• Every order placed within the UK benefits from complimentary Royal Mail standard shipping
• If you would like a more secure shipping option, select Express at checkout, which will enable you to track and sign for your order. This will be charge at the Royal Mail Express Shipping rate.
• International orders are welcome, all are shipped using a Tracked & Signed service

For more information, head to our shipping pages

Return & Exchange Information

In the event that you do not love your jewellery, we offer refunds within 30 days of purchase. Items must be returned in original packaging and unworn. We request these to be sent using a tracked service to enable us to receive them safely.

We cannot offer refunds on earrings or sale items.

For more information on our Refund Policies, click here

All our jewellery is handcrafted with care, created responsibly through small batch or made to order designs.

• We use a brass or sterling silver base with a layer of 24k gold plating on top.
• All our earrings have sterling silver posts and are hypoallergenic.
• Our gemstones are ethically sourced from responsible suppliers in India.

Find out more here